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Unable to access email account

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Unable to access email account

While changing auto-payment, my wife also changed our account name and our comcast email account address.  I can access the old email account with my phone, but all emails are from before her changes, no new emails are being displayed.  

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Expert

Re: Unable to access email account

When a user ID (that part of the email address to the left of the @ symbol) is changed or deleted, it is suspended for 90 days, and then released back into the pool of available IDs for any Comcast customer that wants to claim it. But you can try calling Comcast security and see if they can reinstate it for you---------------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

 

If you have the account enabled on the phone in an app, what is happening is that the account is still active in the background----------you just can't get at it using the wemail UI.  But it will stay active for the 90 day period then go away unless security can restore it for you.



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Official Employee

Re: Unable to access email account


@Djinni1 wrote:

While changing auto-payment, my wife also changed our account name and our comcast email account address.  I can access the old email account with my phone, but all emails are from before her changes, no new emails are being displayed.  


can you PM me the email you are having this issue with? i've checked the one you have registered with this forum and its receiving emails just fine.


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