Community Forum

Turn off two factor authentication

Highlighted
New Poster

Turn off two factor authentication

How do I turn off two factor authentication?

Highlighted
New Poster

Re: Turn off two factor authentication

I no longer have an account with Comcast and only use their email. When I go to settings in email, I don't see username and password which is where I think I need to go to turn off two factor authentication.

 

Highlighted
Official Employee

Re: Turn off two factor authentication

Here are the instructions for removing two-step verification (two factor auth)

 

https://www.xfinity.com/support/articles/enroll-2-step-verification

 

Manage Your Two-Step Verification Contact Information

You can change or remove the mobile phone number and email address associated with Two-Step Verification at any time by following the steps below:

  1. Sign in to My Account with your Xfinity ID, password and verification code.
  2. Select the Users tab in the menu bar at the top of the page.
  3. Select a user to update and select Edit next to that user.
  4. Navigate to Contact Information and select Edit next to phone number or email field.

Note: Removing your email address or mobile phone number will automatically turn off Two-Step Verification, as we will no longer have a way to contact you to receive the verification code. If you change your email address or mobile phone number, don't forget to turn Two-Step Verification back on in the Settings section of My Account.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!