Community Forum

Trying to open emails in Outlook

cgarascia1
New Poster

Trying to open emails in Outlook

When I click on an email link in a web browser, it always opens in XFINITY and prompts me for my username and password.  How do I change the default so it opens in Outlook?  I've already been in Default Programs in the Control Panel and choose all the defaults for Outlook and it still wants to open up my email in XFINITY.

Latoque
Expert

Re: Trying to open emails in Outlook

It sounds like you have the default Mailto: set to Comcast in your Control Panel defaults.  When you changed it to Outlook, did you re-start the computer?  



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
BruceW
Gold Problem Solver

Re: Trying to open emails in Outlook


@cgarascia1 wrote: When I click on an email link in a web browser, it always opens in XFINITY ...

What browser are you using? You may need to reset the MAIL TO setting in the browser.