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Trouble adding another comcast email account onto xfinity account

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Regular Visitor

Trouble adding another comcast email account onto xfinity account

We just bought a new laptop and I wanted to add our 2 comcast email accounts onto it.  I can add one account but not our second account.  It does not recognize the password for our Xfinity account for the second email address.

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Expert

Re: Trouble adding another comcast email account onto xfinity account


@fstank wrote:

We just bought a new laptop and I wanted to add our 2 comcast email accounts onto it.  I can add one account but not our second account.  It does not recognize the password for our Xfinity account for the second email address.


Are you trying to set up a desktop email client or what?


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Regular Visitor

Re: Trouble adding another comcast email account onto xfinity account

I am trying to add my second (wife's) Comcast email account onto the Xinity website so my wife can get her emials on her new laptop.  

 

I tried "Add another account" and used the Xfinity password and it does not recognize it.

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Expert

Re: Trouble adding another comcast email account onto xfinity account


@fstank wrote:

I am trying to add my second (wife's) Comcast email account onto the Xinity website so my wife can get her emials on her new laptop.  

 

I tried "Add another account" and used the Xfinity password and it does not recognize it.


You shouldn't have to "add" her email to the website.  As long as you're signed out, then she can just go to xfinity.com [or connect.xfinity.com] and sign in using the email address and password she always used before.

 

If you're trying to add her account underneath yours so both account show and you only have to login via your account, you still need to use her email account and password.  When you do it this way, you both have access to each other's email.  Is this what you're looking to do, or are you wanting each account separate where neither of you have access to the others' emails?

 


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Trouble adding another comcast email account onto xfinity account

Thanks so much.  That cleared it up.  And I just needed to get my wife a new password.

Everything looks good now.  Very helpful. Thanks

Expert

Re: Trouble adding another comcast email account onto xfinity account

@fstank I am glad that worked for you!  Enjoy!


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!