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Transfer secondary email address to another Comcast account

alm7878
Regular Visitor

Transfer secondary email address to another Comcast account

Years ago I set up secondary email addresses for my two children.  Now they are adults with their own homes, Comcast accounts and internet service.   They want to use the email addresses that they have used for years but it is becoming more problematic when I am the one getting email alerts (primary email) that a change has been made to a secondary email address.  In addition, they would like the option of promoting their long-standing email address as their primary email address since they had to come up with a random unique email when they opened their accounts and now never use other than for Comcast account management.

 

Is there any way to transfer (e.g. give) a secondary email address that I own to another Comcast primary account holder?  Comcast support says it can't be done because there can only be one primary email account.  I don't believe I was able to get them to understand my request.

Latoque
Expert

Re: Transfer secondary email address to another Comcast account

My take is that you can't do this yourself, but it may still be doable with help.  So I am escalating this to the forum admins for follow-up.  You should see a response in this thread.



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ComcastJoeTru
Official Employee

Re: Transfer secondary email address to another Comcast account

Hi alm7878. Thanks for visiting and posting on our Forum. I can assist with reviewing the options to transfer the email address to your other account. To get started, please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.


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alm7878
Regular Visitor

Re: Transfer secondary email address to another Comcast account

Working with ComcastJoeTru I was able to move the secondary user accounts from my primary account to another primary account.  The process requires tasks to be completed by both primary account holders and a Comcast administrator.   These tasks occur in somewhat of a round robin format and it became clear why this can't be accomplished by a 30 minute phone call.   Thank-you to @Latoque  for connecting me to the right person and to @ComcastJoeTru  for guiding me through the process.

ComcastJoeTru
Official Employee

Re: Transfer secondary email address to another Comcast account

Thanks so much for detailing your experience, and for that breakdown, alm7878. 

 

We especially thank you for being a valued customer and thank you for participating in our community! 😄 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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SarahK1
New Poster

Re: Transfer secondary email address to another Comcast account

I also need to transfer secondary email addresses from one Comcast account to another, could you help me with this process please?
jcosta57
New Poster

Re: Transfer secondary email address to another Comcast account

Where can I find the documented stesp?