Community Forum

Suddenly seeing email text preview in email list - would like to get rid of this

New Poster

Suddenly seeing email text preview in email list - would like to get rid of this

Suddenly I am getting a preview of the first part of the text of an email in my list of emails. I hate this.

 

If I click on "Conversations" in the Sort by dropdown, it checks that and eliminates the text preview (which doesn't make sense). But then it comes back and this time when I uncheck "Conversations" the text preview goes away.

 

Any suggestions on how to go back to my plain old list of emails??

New Poster

Re: Suddenly seeing email text preview in email list - would like to get rid of this

I have a similar problem but don't know how to fix. Annoying!

New Poster

Re: Suddenly seeing email text preview in email list - would like to get rid of this

Same problem here. The email message pre-header is suddenly appearing in the VIEW PANE.

 

xfinity-preheader-in-view-pane.png

New Poster

Re: Suddenly seeing email text preview in email list - would like to get rid of this

I'm getting the same thing, it started yesterday on one of my two PCs.  Had to do a restart on the affected PC for a Microsogt update and the email display was changed after that.  Haven't seen it on the second PC, but haven't done a restart or power down on it as yet.  I also would like to get rid of this "feature" as it's visually confusing, but there doesn't seem to be anything under Settings (neither Basic nor Advanced) which would address it.

New Poster

Re: Suddenly seeing email text preview in email list - would like to get rid of this

Doesn't comcast- xfinity ever check these forums and address the issues?

 

Seems not!

New Poster

Re: Suddenly seeing email text preview in email list - would like to get rid of this

Same problem here. Anyone heard of a fix?

 

New Poster

Re: Suddenly seeing email text preview in email list - would like to get rid of this

Actually, this seems to have disappeared for me today. Maybe Xfinity is rolling out some sort of fix in phases?

New Poster

Re: Suddenly seeing email text preview in email list - would like to get rid of this

Yes.  This morning I couldn't get into email at all.  Now, I'm able to log in and everything's back the way it was.  So I suspect they're rolling out the fix today. 

New Poster

Re: Suddenly seeing email text preview in email list - would like to get rid of this

I'm having the same problem.  It's terrible.  Comcast needs to do something.

New Poster

Re: Suddenly seeing email text preview in email list - would like to get rid of this

I think they are -- slowly.