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Strange Error Message Regarding Email Server

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Regular Visitor

Strange Error Message Regarding Email Server

Anyone getting this message when they log into their XfinityConnect email account?

 

Error

The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them.

 

Bad grammar. Picture of an exclamation point. Is this for real or was my email account hacked?

 

I spent the last three nights with Comcast technical support, including the Customer Security Assurance Department (CSA) with no resolution. HORRIBLE customer service and poorly trained personnel. Total of three hours wasted with no resolution.

 

Problem: Three nights ago I could not access my email account. My logIn and password I KNOW I entered correctly - several times.

 

Two times Comcast tech support made me change my password on three accounts (primary, 2nd, 3rd) and reset my modem twice. The message above appears when I am in my email. It flashes on and off intermittently.

 

Before I was able to access all three email accounts through my primary account logIn through XfinityConnect. Now I can only access emails from my primary account and have to logIn separately to the other two accounts.

 

This holds true for both my home computer WiFi and my independent cell phone, so it is not a problem with my modem. Is it a problem with the IMAP port number? Why can't anyone at Comcast address this??

 

I sure wish that Comcast would bring Tech Support back to the US, where English is the primary language, phone connections are better, and customer service is better. 

 

Any help would be greatly appreciated.

 

Thanks!

 

 

 

 

Highlighted
Official Employee

Re: Strange Error Message Regarding Email Server

Hello @Pixel0, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us, and I am sorry to hear about the error message you're receiving on your end when trying to access your email through Xfinity Connect. I also apologize for the experience you have had thus far working with us on this. We absolutely want to help! I see you have already sent us a private message and we will respond promptly. 


I am an Official Comcast Employee.
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