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Stop Sending Me Spam

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New Poster

Stop Sending Me Spam

Last month I had to go through 3 agents PLUS Twitter to stop receiving spam from Xfinity since their online unsubscribing method DOES NOT WORK. After a few weeks of no spam, I just received spam AGAIN.

 

How do I unsubscirbe from their marketing emails FOR REAL? NOT through old, dead links that they tried to shove down my throat last time.

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Frequent Visitor

Re: Stop Sending Me Spam

Same here. What's the deal? Xfinity should be the paragon of spam prevention, not the cause of it. EVERY single day on EVERY single Xfinity email account: the same tired emails from Xfinity (subjects: "Here's what you need to know...", and ">> Please view this information about your Xfinity features...," to name a few). See attached.

 

Attempted solution from support (to mark things as SPAM at https://connect.xfinity.com) did work to get rid of the spam that I ALREADY had in my inbox but did nothing for the SPAM that I continue to receive daily from Xfinity. Please provide a solution as if there is one thing that will drive me away from Xfinity it's this constant barrage of redundant and useless emails from a company that should know better.

 

In fairness, Support claims the emails may be coming from a third-party site, but still appears to be under the direction of Xfinity Corporate. At the bottom of each spam email is: "Comcast Cable, One Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103. Attn: Email Communications." Like, are we going have to write to Corporate to stop this madness, assuming even that would work??

 

xfinity spam 20200218.JPG

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Official Employee

Re: Stop Sending Me Spam

@XXXfinite @6871610 I have sent you both PMs so i can look into this for you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Stop Sending Me Spam

I have a Hispanic sounding name and keep getting Hispanic emails from the same outfit, but I can't read Spanish. I label them SPAM but they keep coming in every day, sometimes 4 and 5 a day for the past three months.  There is no way to unsubscribe from this sender. There is no way to unsubscribe from this source and there's no way to block them. Can  someone help me?

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Frequent Visitor

Re: Stop Sending Me Spam

Screenshot_20200222_103904.jpgScreenshot_20200222_103930.jpgFYI Here are 2 examples of the worst offending Xfinity spam emails, at least for me.

 

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Frequent Visitor

Re: Stop Sending Me Spam

Any updates on the Xfinity spam problem?  Because this is getting really old really fast. Really no need for us to be receiving the same messages over and over, day in and day out. Thanks for your help, suggestions, remedies, fixesif any.

 

xfinity spam 20200303.jpg

...ad nauseum, ad infinitum.

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Official Employee

Re: Stop Sending Me Spam

@XXXfinite sent you a PM to get a few more examples so I can narrow it down and get a resolution for you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Stop Sending Me Spam

That was hilarious, but thank you. As you know, I way alerting you to a false positive for restricted language while attempting to post email source text requested by you. The copy-pasted text just so happened to contain a certain combination of letters, probably a substring of something else, which your system evidently considers objectionable. It is what it is and by no means was an attempt on my part to be profane. In any case, please don't let that detract from your fine work or the issue at hand. All the best,
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Official Employee

Re: Stop Sending Me Spam

@XXXfinite Thank you for the examples and i am aware to the context, no worries about moderation - i've caught some interesting words in headers before and caught a chuckle or two. I got the information i needed from them though and was able to identify a likely issue with our automated system sending out more volume of emails than intended. I've logged the examples and submitted a case with an engineering team working on the platform to identify the issue and implement a fix. I don't have an ETA for you, but rest assured we are looking into this issue and are working to resolve it ASAP. 



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Stop Sending Me Spam

@ComcastCSAEmail I'm getting the same two garbage emails daily. I also don't have my personal email associated to my account so I'm not sure why you guys are still sending all of this to me.