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Still getting forwarded emails from deleted Comcast account

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Contributor

Still getting forwarded emails from deleted Comcast account

I had a secondary comcast email account that was being forwarded to my primary comcast account. I realized almost all the spam in my primary account inbox was from that secondary comcast email account and since I haven't used that secondary comcast email account in over five years (I checked) I decided to delete it.

That was about a week ago.

 

Why am I still getting emails from that deleted account in my primary account?

 

How do I stop it? I shouldn't have to make a filter in my primary account just for emails from that secondary account because I shouldn't be getting those emails since that secondary account doesn't exist. Of course, hindsight being what it is, I should have stopped the forwarding of the emails FIRST and then deleted the account!!!!

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Expert

Re: Still getting forwarded emails from deleted Comcast account

When a user ID (that part of the email address to the left of the @ symbol) is changed or deleted, it is suspended for 90 days, and then released back into the pool of available IDs for any Comcast customer that wants to claim it.  But during that 90 day period the account is still active------you just can't get at it any more.  If you send an email to it, it will still go to that Inbox.  So if you did not kill the forwarding before deleting the user ID, that would explain why you are still getting those emails.  So if you do nothing now, they should stop after the 90 days.  But you can try calling Comcast security and see if they can help you---------------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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Contributor

Re: Still getting forwarded emails from deleted Comcast account

OK, thanks. I've already made a filter that puts all emails to that address directly into trash and mark them read.

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Contributor

Re: Still getting forwarded emails from deleted Comcast account

You mentioned a 90 period.

 

Now it is the end of May, more than five months later, and I am *STILL* getting forwarded emails from that deleted email address.

 

Should I that deleted email address again, set the email there to forward the emails to my main email address, confirm that it works with a test email, and then turn it off, and then delete the email address again?

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Expert

Re: Still getting forwarded emails from deleted Comcast account


@paulb104 wrote:

You mentioned a 90 period.

 

Now it is the end of May, more than five months later, and I am *STILL* getting forwarded emails from that deleted email address.

 

Should I that deleted email address again, set the email there to forward the emails to my main email address, confirm that it works with a test email, and then turn it off, and then delete the email address again?


I would call the number I posted upthread for Comcast security.  You shouldn't still be getting the forwards. 



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Still getting forwarded emails from deleted Comcast account

can you please PM me the details of the emails involved? 


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