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Starred emails vanished: need them recovered.

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New Poster

Starred emails vanished: need them recovered.

My problem is related to what's in this thread: https://forums.xfinity.com/t5/Email-Web-Browsing/All-emails-are-gone/td-p/3314081

 

I have emails that were starred that mysteriously disappeared from my inbox. They are important and I need them back. They are no longer in any folders, and when I search a term in the subject line ("HSPD12") they don't appear. Not sure why they vanished, but I need them recovered.

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Official Employee

Re: Starred emails vanished: need them recovered.

@Benito1 you have an email client configured in POP3 that has likely deleted the messages after being archived for a certain time period. The server confirms thousands of access logs with POP3. You will want to review the settings on the device configured in POP3 and attempt recovery from there. You will want to go to our webmail at xfinity.com and under Settings>Advanced Serttings make sure that the option "POP Settings for Other Apps" is set to "Keep". 


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