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Spam, Virus or Legit Email from Comcast?

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Regular Visitor

Spam, Virus or Legit Email from Comcast?

Got this email about comprimised email account supposedly from Comcast.  Is this legit?

 

___________________________________________________________________________

 

 

 

 
 
Important information about your Account
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Expert

Re: Spam, Virus or Legit Email from Comcast?


@steve_podleski wrote:

Got this email about comprimised email account supposedly from Comcast.  Is this legit?

 

___________________________________________________________________________

 

 

 

 
 
Important information about your Account

That really doesn't give us a lot of information to go by, so it's really hard to tell what it is about.  Does the email show the Xfinity verified logo [this is only in webmail, btw]?  Does the email ask you to "click here" to do something with your account?  If so, did you hover your mouse over the link to see if it was a comcast link?


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Regular Visitor

Re: Spam, Virus or Legit Email from Comcast?

I tried to cut and paste the email, but this editor complained about html content.  I tried to insert a pdf of the email, but this editor complained that it does not accept pdf.  So it's hard to explain the content.

 

But the email does have a "Secure my Account" link button and hovering over it has no effect on giving further infol

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Regular Visitor

Re: Spam, Virus or Legit Email from Comcast?

OK.  Instead of using Comcast email reader, I used MS Outlook and read the following which, to me, look likes spam or worse:

SnapShot_200817_130453.jpg

 

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Expert

Re: Spam, Virus or Legit Email from Comcast?


@steve_podleski wrote:

OK.  Instead of using Comcast email reader, I used MS Outlook and read the following which, to me, look likes spam or worse:

SnapShot_200817_130453.jpg

 


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Re: Spam, Virus or Legit Email from Comcast?

still waiting for an answer after several weeks

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Re: Spam, Virus or Legit Email from Comcast?


@steve_podleski wrote:

still waiting for an answer after several weeks


It looks like you are using a desktop client.  Did you check in the webmail UI for the Verified logo like @Again asked you?  If not,  sign into the account with just your browser and check for the logo in the Inbox message list.  See here------------------

 

https://customer.xfinity.com/help-and-support/internet/comcast-verified-email/



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Re: Spam, Virus or Legit Email from Comcast?

I deleted the email weeks ago.

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Re: Spam, Virus or Legit Email from Comcast?


@steve_podleski wrote:

I deleted the email weeks ago.


Are you referring to some other message?  You only started this thread 8 days ago.



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Re: Spam, Virus or Legit Email from Comcast?

you're right!  It seems so long ago.  Anyways no use flogging a dead horse. Let's close this case.