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Olycallie
1st Topic

Regular Visitor

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1 Message

Wednesday, June 17th, 2020 10:00 AM

Closed

Some emails are not getting delivered to my recipients

My Emails to certain recipients are not being received.  I have problem-solved with them - they are not going to spam or being filtered out.   They all have to do with a particular set of email addresses for a non-profit I work with.  When I try to forward them to other email addresses, sometimes the person I forward to receives them and sometimes  they don't.   Any suggestions? 

Question

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Updated 

4 years ago

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XfinityCSAEmail

Official Employee

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1K Messages

5 years ago

Looks like its getting caught up in the spam filter. When you send emails, do they by chance have any kind of website links, phone numbers, or addresses on it? feel free to PM me an example of an email and i can look into this for you further. 

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user_45b12b

Visitor

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2 Messages

Yes and no.  Sometimes they are included and sometimes not.  I do not use facebook so am not familiar with "PM me".

4 years ago

0

Again

Expert

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31.9K Messages

@user_45b12b This thread is a year old so I am closing it.  If you're having a problem with your email please start a new topic giving as much information as possible without any personal identifying information.

Personal identifying information can include:
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  • Address
  • Email address [any]
  • Phone number
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I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 years ago

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