Re: Some comcast emails not being received - Xfinity Help and Support Forums

jarvisba · ‎02-14-2020

Emails are not being received from senders that have previously had no problem reaching me through my comcast email account. Two domains which I am aware of that have sent me emails (@fairmont.com and @frogtennis.com) recently which I did not get. Help! Very frustrating as one of them had my vacation confirmation!! Please advise...

Latoque · ‎02-14-2020

Did you check to see if they went to the Spam folder? If it's not that call Comcast security----------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

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jarvisba · ‎02-15-2020

Yes, I checked spam and called Comcast on Wednesday. They bumped to level 2 review, that person could not figure it out and no one has gotten back to me to date...

ComcastCSAEmail · ‎02-17-2020

@jarvisba I've sent you a PM with more details in regards to the domains, but at this time we are not seeing any filtration/blocking of the domains.

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