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Slow Xfinity home page loading

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Slow Xfinity home page loading

I have noticed an extreme slow down of my xfinity homepage loading recently and the email page can take up to 2 minutes to load.

 

I dropped Xfinity/Comcast a month ago and was assured by the service rep that I could continue to use my email account as long as it wasn't dormant for a 6 month period.

 

What are my options?

 

Thanks,

Nick

 

 

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Expert

Re: Slow Xfinity home page loading


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.  You could also try just refreshing the page.



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Regular Visitor

Re: Slow Xfinity home page loading

I have the same problem.  our problem is only on our wired desktop device.  Comcast email loads fine on my phone and was fine when we had a laptop.  Email page times out and won't load.  No problem loading other sites we use - only comcast.This has been going on for months.  Very frustrating due to need at times to access email on device other than my phone. Ugh!!

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Expert

Re: Slow Xfinity home page loading


@booklady1 wrote:

I have the same problem.  our problem is only on our wired desktop device.  Comcast email loads fine on my phone and was fine when we had a laptop.  Email page times out and won't load.  No problem loading other sites we use - only comcast.This has been going on for months.  Very frustrating due to need at times to access email on device other than my phone. Ugh!!


Did you try what I suggested upthread?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Slow Xfinity home page loading

Tried different browsers, cleared the cache. Nothing helps.
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New Poster

Re: Slow Xfinity home page loading

Problem solved by rebooting my PC.

 

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Regular Visitor

Re: Slow Xfinity home page loading

Done it. We have done everything they suggest and nothing works