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Setting Filter Rule to Keep Email From Being Sent To Junk

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Frequent Visitor

Setting Filter Rule to Keep Email From Being Sent To Junk

I receive email from a few domains that get improperly sent to the Junk folder. I have tried created Filter Rules in the Comcast Web mail site but the emails are still being sent to Junk. Some of these emails are time sensitive and having to check the Junk folder constantly is not practical. I also receive too many emails for a white list approach to be practical.

 

I've tried different variations on my Filter Rules to try to keep emails from being marked as Junk.

Please advise me on how to create a Filter Rule that allows all emails from a given domain.

Here's an example of my Filter Rules :

FilterRule.jpg

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Frequent Visitor

Re: Setting Filter Rule to Keep Email From Being Sent To Junk

Photo doesn't appear to have posted, trying again.

Filter rule exampleFilter rule example

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Expert

Re: Setting Filter Rule to Keep Email From Being Sent To Junk

You need to keep marking them as Not Spam when they get to the Spam folder to help train the filters.  And it could take quite a while and a lot of markings to get it to "take".  Using your own filters won't work, because incoming emails hit the Spam filtering system before they get to your filters.  If you have a particular domain that is problematic, call Comcast security and see if they can help with it--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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Gold Problem Solver

Re: Setting Filter Rule to Keep Email From Being Sent To Junk


@tonyjack wrote: Photo doesn't appear to have posted, trying again. ...

Images often require moderator approval, which typically takes from several hours to several days.

 

You said "Junk". Comcast email doesn't have a "Junk" folder. Did you mean the Spam folder? Or are you using a 3rd party email program or app instead of webmail?

 

With Comcast email, if CSA can't help and the Not Spam function doesn't work, the only thing you can do to prevent messages from going to the Spam folder is to turn spam filtering off completely so that everything they deliver is placed in the Inbox.

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Frequent Visitor

Re: Setting Filter Rule to Keep Email From Being Sent To Junk

Sorry, I meant Spam folder. I wish there was a filter rule that could mark emails as Not Junk and send that information back to Comcast (similar to marking emails manually as Not Junk).

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Official Employee

Re: Setting Filter Rule to Keep Email From Being Sent To Junk

@tonyjack feel free to PM me the emails you are having issues with being marked as spam and i can take a look at them in regards to filtration


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