Frequent Visitor
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10 Messages
Sent emails going to junk for recipient
I have had multiple instances over the past few weeks where emails sent from my comcast.net email are going to the recipient's junk folder. When I speak to some, they say it also shows not as from my email but from generic Comcast sender.
Accepted Solution
XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@Maldenduke that user specifically had a resolution to their issue because it is not the same one you are describing.
To highlight the differences:
The user thread: "emails I send from my comcast.net account are not being received by the addressees." (indicating that the emails never leave the comcast.net server)
Your thread: "emails sent from my comcast.net email are going to the recipient's junk folder." (the emails leave the comcast.net server, but the recipient is filtering your emails)
two completely different issues.
Their issue was due to the Comcast.net server filtering their sent emails as spam before leaving the server. In some/most instances this would actually block the emails from going out. This issue was also prior to the recent change to spam filtration/delivery rules being implemented that no longer trashes spam content flagged emails.
In your specific instance, i have checked your outbound emails as I did for the user you are referencing and in your instance the server is not flagging or filtering any of the emails you sent. This means that the emails are filtered after they have already left the comcast.net server aka at the recipient server.
Again to reiterate, your emails are leaving the comcast.net server without any filtration or issue.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
You may need to clarify a bit more. All emails are sent from one of the many Comcast outbound servers. So that is likely what they are referring to. Its possible the recipients server has flagged the Comcast residential email servers as a spam sender.
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Maldenduke
Frequent Visitor
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10 Messages
5 years ago
I have replied a couple times. I am still having this same issue. In fact, I did a test email to myself and it wwnt to quarantine instead of my inbox. This is a BIG issue for me, as I am unable to email many parties.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
to further clarify - the Comcast.net email servers do NOT tell other servers what to do with the emails sent. If its going into a quarantine/junk for the recipient - the recipient will want to advise you if they can resolve it or if there is something that they need to you to do when you send them email to ensure better sending practices.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
The way it appears is also controlled by the recipient. The server will always communicate the email address as the sender.
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Maldenduke
Frequent Visitor
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10 Messages
5 years ago
As of today, I now have five different recipeitns from five different domains (three business, two personal) telling me my email is appearing as 'Comcast Email' and therefore is treated as junk. I have a hard time understanding how this could so in such unrelated domains.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
I understand what you are saying, but im looking at the direct raw logs of the emails you send and none of them are leaving the comcast.net as spam.
Alternatively, Comcast.net is shared with millions of other users. Because of this, some users may send out "spam" occasionally and a lot of domains will filter all comcast.net emails as such without any regard to who sends them.
Example: you own a business.com email and you get 5 million emails from comcast.net users a day, but you only consider 1 user as a valuable or legit sender. Your IT just makes a rule that says if it comes from comcast.net, mark the rule as "Comcast Email" and mark emails as spam. This includes the 1 legit sender.
Example 2: You own a business.com email and it is hosted by abc hosting. abc hosting sees a volume of 500 million emails a day from comcast.net and most of the abc hosting customers report comcast.net emails as spam. All comcast.net emails delivered to any domain with abc hosting is now marked as spam.
Regardless of the specific instance you are running into, Comcast is not causing the spam issue you are facing as the emails leave our servers without any filtration.
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Maldenduke
Frequent Visitor
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10 Messages
5 years ago
Hello. There is another email chain from user @gjwagner with this same issue and that chain shows that Comcast did something for that user to assist. Here is the URL for that chain: https://forums.xfinity.com/t5/Email-Web-Browsing/EMails-from-my-comcast-net-address-are-not-being-received-by/td-p/3316262
Not sure why this user had a solution from Comcast but my issue is pegged to the recipient?
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DK1055
New Poster
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1 Message
5 years ago
I am having this same problem. Emails sent from my iPad (but NOT my desktop) are going into recipients' junk/spam folders. This was not a problem until last week when I went on vacation and used an unsecured server (maybe a coincidence). Up until that time, everyone was receiving my iPad emails -- no problem. I tested the problem by sending myself an email from my iPad and it went into my spam folder.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@DK1055 our spam filter was the cause for this and should no longer be within the next 15 minutes.
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