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Sending problems for jjschalles

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Sending problems for jjschalles

you wrote:

 

" Official Employee

Re: Email messages not being received by comcast customers

@jjschalles Sorry if I didn't see it, are you having a specific problem?"


Dear Official Employee,

 

Please go back to the top of this thread and read all of my posts. I posted several very detailed descriptions of how my incoming emails just... stop. Not every day, but every week or two at least. All of a sudden I'm not getting any emails, and when I log-in to Xfinity mail, I find dozens and dozens of emails dating back 2 or 3 days just sitting there, never having been delivered.

 

A day or two later they all come flooding into my MacPro tower's Apple Mail. The problem is on your end. Please do not patronize me by trying to tell me this is a fault on my end. You have a very, very serious problem and don't seem to be planning to do anything to fix it.

 

So, yes, I'd say this is a pretty specific problem.

 

I'll also point out to you that I've been reading the threads in your forums on this subject and there are hundreds of people with the same issue, yet customer service treats this like it's the users fault, and so rare that they can't possibly believe that it barely ever happens and there isn't anything Xfinity can do to fix it on their end.

 

I do not now, and will never, use the Xfinity email page as my main email reader. I use Macintosh computers and have been using the Apple Mail program for almost 30 years. It always works, flawlessly. When my mail stops arriving and I spend hours trying to reach a "customer service" person at Xfinity who insists I just need to "reload my Outlook" I get... rather irate. I gave up on using your telephone helpline and tried using your chat. That's just as useless. Your average customer service people don't even seem to know what a Macintosh is.

You get what you pay for when you hire the lowest-bidder in offshore boiler rooms.

 

What else would you like to know? And when are you going to announce that Xfinity comprehends that there actually is a serious problem in your email server farms, and that you are going to immediately spend however much money it takes to fix your problems ASAP? You guys got lots of money. I beg of you to spend a little of all that dough on keeping your long-time email customers happy.

 

I don't know about anyone else in this forum, but until you get your act together, I'm watching very closely your competitors running fiber optic cables down our streets, closer and closer to my neighborhood. If they get here before you bother to get around to fixing your email problems, I'll immediately switch providers.

 

James Schalles

Minneapolis, MN

Official Employee

Re: Email messages not being received by comcast customers

@jjschalles I'm not saying anyone is at fault, I'm attempting to get enough information to determine the root cause.  Does your Mail client display any technical errors?  When you close/open it, is it able to connect again?


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Frequent Visitor

Re: Email messages not being received by comcast customers

you wrote: "I'm not saying anyone is at fault, I'm attempting to get enough information to determine the root cause. Does your Mail client display any technical errors? When you close/open it, is it able to connect again?"

 

From time to time my Mail client's Connection Doctor app shows Xfinity's connection is down, yes.

 

Quitting Mail and re-opening Mail does absolutely nothing. Connection Doctor generally still has all red labels instead of green labels. This can happen even when email was previously working correctly. You are just down. No web access, no mail in or out via the antique coax connection to your cable running along the telephone poles at the back of our yards. As old as that cable infrastructure is (and as messy-looking as the connectors to our houses up on that pole are), it still seems to work well. The problem would seem much more likely to be deeper inside the Xfinity server farms.

 

Conversely, all the server connections can show the green label in Connection Doctor, yet no mail is being transfered from Xfinity mail to me. It's, once again, all just sitting on the Xfinity server.

 

That's the problem I'm desperately trying to bring to Xfinity's attention.

 

Please note: as long as the Connection Doctor labels are green, I can surf the net. Email may be down, but it's not the connection, it pretty much has to be something in your server hardware or software. Either that or the Russian hackers are messing with you.

Frequent Visitor

Re: Email messages not being received by comcast customers

you said: 

 

"Moved:

Re: Email messages not being received by comcast customers

 

 

Please don't post personal information like email addresses, as the forums are public. See the posting guidelines found here-------------- http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379"

 

clicking on the first link takes me to a permission denied page

 

clicking on the second link takes me to a ettique page

 

please let us all know when you've fixed your email systems' bugs