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Sending e-mails appears to send but people sending to never receive

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Sending e-mails appears to send but people sending to never receive

Since aound Nov. 14 - 15 my sent emails are not being received by folks (comcast or non-comcast).  Discovered this yesterday when questioned folks I was expecting to hear from.  Been on the phone with comcast off and on since Nov. 20 speaking to various people from various departments and given numersous things to try with no fix.  Recent call was frustrating as I had to repeat everything all over again for this guy to tell me the previous agent's resolution to unblock submitting a form was not correct.  At that point I said I want to speak to a supervisor and now awaiting call back.

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Re: Sending e-mails appears to send but people sending to never receive


@gilmoreone wrote:

Since aound Nov. 14 - 15 my sent emails are not being received by folks (comcast or non-comcast).  Discovered this yesterday when questioned folks I was expecting to hear from.  Been on the phone with comcast off and on since Nov. 20 speaking to various people from various departments and given numersous things to try with no fix.  Recent call was frustrating as I had to repeat everything all over again for this guy to tell me the previous agent's resolution to unblock submitting a form was not correct.  At that point I said I want to speak to a supervisor and now awaiting call back.


Are you using webmail or an email client?


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Re: Sending e-mails appears to send but people sending to never receive

Purely the Xfinity Web mail

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Re: Sending e-mails appears to send but people sending to never receive


@gilmoreone wrote:

Purely the Xfinity Web mail


Just an off question.....is your storage limit close to the 10GB mark?  This is for all folders included, btw.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Re: Sending e-mails appears to send but people sending to never receive

Nope.  I learned the hard way years ago when it reached that.  It is at 1%.  I think the issue is related to some spam filtering that got turned on by comcast.  My wife started to have the same issue too.  Foir example, if I e-mail myself it goes into my SPAM folder.  The folks at comcast were going down that path then another agent got on and went another way.  They are all over the place on this one.  Sadly I was in the IT profession for over 35 years and I feel like I'm dealing with kids in highschool managing the school e-mail server.

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Re: Sending e-mails appears to send but people sending to never receive

Well having been in IT for over 30 years before retiring I tried an experiment this morning.  If I compose an e-mail on my IPHONE using the Xfinity mail on the web with my IPHONE NOT connected to my local WIFI, just over the ATT LTE, then sending e-mails works fine.  Was on the phone this morning with no less than 4 agents in 2 different departments to again get escalated to some other department and now waiting for call back.  If only I had access to there servers I probably could fix this myself.  Somehow when an e-mail is sent from the dynamic IP address assigned to our comcast connection ALL are tagged as phishing/spam.