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Self-assigned IP address will not be able to connect to the internet

New Poster

Self-assigned IP address will not be able to connect to the internet

I am able to access the free Xfinity Wi-Fi on my phone, but when I try on my computer, a MacBook, it gives me this error message. I have tried to restart the computer and delete the preference files, nothing is working
Official Employee

Re: Self-assigned IP address will not be able to connect to the internet

Hi  Ac131, thank you for reaching out to us.  I apologize you are not able to connect to the network  Xfinity Wifi on your computer, what error messages are you receiving?

 

Thank you


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New Poster

Re: Self-assigned IP address will not be able to connect to the internet

It says it has a self-assigned IP address and cannot connect
New Poster

Re: Self-assigned IP address will not be able to connect to the internet

Hi, I'm having the same issue.  I use monthly passes of X-Finity Wifi On-Demand and have for almost a year without issue.  However since yesterday morning I've been unable to connect to X-Finity with my macbook.  I keep getting the "Self-assigned IP Address" error.  I have tried rebooting the computer, renewing my DHCP lease, etc.  The only thing that has helped at all is deleting the .plist files from my System Configuration.  However, once I reboot, it will only work for a maximum of 10 minutes before the "Self-Assigned IP Address" error pops up again.  

 

I can connect to the internet by using my cell phone as a hotspot (different carrier), but nothing I do is getting me connected back to X-Finity.  The only suggestion I've found online that I haven't tried is rebooting the router, of course, since I'm using On-Demand I don't have the router.  So I'm at a loss of what to do.  Any help would be greatly appreciated.