Re: Self-assigned IP address will not be able to connect to the internet - Xfinity Help and Support Forums

Ac131 · ‎09-23-2019

I am able to access the free Xfinity Wi-Fi on my phone, but when I try on my computer, a MacBook, it gives me this error message. I have tried to restart the computer and delete the preference files, nothing is working

Comcast_Support · ‎10-12-2019

Hi Ac131, thank you for reaching out to us. I apologize you are not able to connect to the network Xfinity Wifi on your computer, what error messages are you receiving?

Thank you

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Ac131 · ‎10-21-2019

It says it has a self-assigned IP address and cannot connect

bcs2h · ‎02-14-2020

Hi, I'm having the same issue. I use monthly passes of X-Finity Wifi On-Demand and have for almost a year without issue. However since yesterday morning I've been unable to connect to X-Finity with my macbook. I keep getting the "Self-assigned IP Address" error. I have tried rebooting the computer, renewing my DHCP lease, etc. The only thing that has helped at all is deleting the .plist files from my System Configuration. However, once I reboot, it will only work for a maximum of 10 minutes before the "Self-Assigned IP Address" error pops up again.

I can connect to the internet by using my cell phone as a hotspot (different carrier), but nothing I do is getting me connected back to X-Finity. The only suggestion I've found online that I haven't tried is rebooting the router, of course, since I'm using On-Demand I don't have the router. So I'm at a loss of what to do. Any help would be greatly appreciated.

jonsal30 · ‎07-23-2020

do we have a resolve for this? currelty having same issue