Marshakg's profile

New Poster

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3 Messages

Monday, December 2nd, 2019 3:00 PM

Closed

Searching email

I have had an email account since 2000, lots of email to say the least. In particular, there is one party I have exchanged a volume of emails over these 19 years - but when I search for those emails using the app on my android phone, the search only returns very old emails (early 2000s) and maybe 1-2 current emails - no matter what I do, I cannot search to approximately 10-15 years of saved emails in any way. I've submitted this issue 3 or 4 times now with no reply. It seems that maybe there's an indexing issue, however I just need access to all of the matching results for legal purposes. Thank you.

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Expert

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24.6K Messages

6 years ago

moved to email area of the forum from my account area.

New Poster

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3 Messages

6 years ago

Great .. so is anyone from comcast going to respond and fix this issue???!!!

New Poster

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3 Messages

6 years ago

This is a legitimate issue for comcast to fix - I need access to my comcast emails. This needs resolved asap.

Expert

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29.7K Messages

6 years ago


@Marshakg wrote:
Great .. so is anyone from comcast going to respond and fix this issue???!!!

Have you tried searching using only the webmail interface and your browser, instead of the mail app on the phone?  Have you tried it on a computer or only on the phone?

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