Community Forum

Scam???

Highlighted
New Poster

Scam???

Is anyone else getting emails like this? Note the sender name...
X-FINITY
We are rolling over today!!! Your mail needs to be updated today as we are rolling over to a new version in order to serve you better. Kindly use the link below to update your data on file to keep enjoying our service.
Click here

Highlighted
Silver Problem Solver

Re: Scam???

If you are using a computer browser, you can often hover the mouse over the link to see where it is pointing. That said, I give it 99.9999999999% that it is a scam.

Highlighted
Gold Problem Solver

Re: Scam???

Also: If you view any message claiming to be from Comcast/Xfinity in Webmail ("https://connect.xfinity.com/"), it should have the Xfinity Verified Email logo -- see https://www.xfinity.com/support/articles/comcast-verified-email.

Highlighted
Expert

Re: Scam???

Verified email.PNG

 

This is the icon you should see when opening your email that determines whether or not the email is legimately from Xfinity.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Contributor

Re: Scam???

I received the same email on April 13th. Had the red Xfinity logo & from <Edited> wrote:

We are rolling over today!!!
Your mail needs to be updated today as we are rolling over to a new version in order to serve you better. Kindly use the link below to update your data on file to keep enjoying our service.
his is a service-related email. Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits.

© 2020 Comcast. All rights reserved. All trademarks are the property of their respective owners.

Comcast Cable, One Comcast Center,    <Edited>
Attn: Email Communicationf

dotpet_0-1588079661640.jpeg

I thought it was odd because I could view a bunch of email addresses. I responded and told the person it was unacceptable to show the names and also after realizing it could have been a scam, I forwarded to Comcast (never heard back).  I didn't click on any link just responded with email I rec'd.

I think this is related to my recently emails rec'd about knowing my password. Rec'd one on 4/23 and another 4/27. Send info to FTC and tried Comcast but to no avail.

 

We are rolling over today!!!
Highlighted
Contributor

Re: Scam???

You should never reply to scam/suspicous emails.  All it does is tell the person your address is accurate and checked by a real person.

Highlighted
Contributor

Re: Scam???

I usually can tell when it is a scam but some are so authentic it is hard to distinguish. I will check the sender's email and see if anything isn't up to par.  When someone has your password in the subject line you sort of wonder what's going on and luckily I didn't respond but did open the first e-mail but not the second.  Thank you for responding.