New Poster
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1 Message
Reset Emails for Multiple Services Not Coming Through
Hello,
For months now, possibly up to six months or more since I don't have a clear recollection of when this started, I have been unable to receive any password reset emails for various misc. external accounts long tied to my comcast email. Unfortunately I now need to reset my password on a service that is actually important rather than peripheral, and I can't. I've logged into the xfinity email system and checked the filters, of which there are supposedly none, and disabled spam filtering - but still can't get anything.
Until now this has been merely an annoyance, but now it's a genuine problem. Please help.
JimM_98012
New Poster
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2 Messages
5 years ago
I have the same problem... I worked with the IT department of one of my service providers and they claimed that I was the one blocking them!! I told them I had no filters in place - according to their IT department their reset e-mails are being blocked by Comcast. The interesting thing is that I'm able to receive e-mails from their domain if they are sent by an individual.
I also turned off all the filtering that I could on the Comcast settings, but without any luck.
I'm seriously considering dumping comcast as my e-mail provider; things like this make it impossible to do personal business without a lot of frustration.
There are a couple of other threads on this topic, and the only remediation that Comcast offers is to "tell them what is being blocked and they'll 'fix it'". How am I supposed to know what is being blocked for every single vendor/supplier I deal with!!
I'm not even sure what other e-mails I'm not receiving because of this issue... there's nothing in my spam folder!
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@JimM_98012 @Corbeau I've sent both of you a PM for more information
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bcbc2
Regular Visitor
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1 Message
5 years ago
I have the same issue! Where do the messages go???
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@bcbc2 i've sent you a PM as well
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packrat1961
New Poster
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1 Message
5 years ago
Not receiving password reset emails to my att.net email.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@packrat1961 could you elaborate on this? are you saying you are requesting a password reset for your comcast email and its not delivering to your att third party email? if so, please PM me both emails and a date/time of when you last tried.
If you mean that your ATT email is set up for receiving pasword reset emails for lets say... amazon.com. Then Comcast does not control the communication of email between the two servers(amazon.com and your att.net email).
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JimM_98012
New Poster
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2 Messages
5 years ago
Despite the replies and PM's from "official comcast employees" the problem persists.
I go to a website, click their "forgot password" link, enter my comcast.net e-mail address, and no password reset e-mail ever arives. Nothing appears in any of my other folders (spam, junk, unwanted, etc).
It's not ALL sites, but I'm certainly not going to try it on my logins to figure out what's affected.
I guess I now understand why comcast has a 62% customer satisfaction rating.
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trjahn
New Poster
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1 Message
5 years ago
I've been having this same problem for sometime now, unable to receive any password reset emails for various misc. external accounts tied to my comcast email. Frontier airlines, walmart.com and now kingsoopers.com. Some
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gailsto
New Poster
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3 Messages
4 years ago
This issue has suddenly cropped up for me over the past week - my @comcast.net email is apparently blocking all responses to my “Reset Password” emails. Three different sites so far. XfinityCSAemail, can you please help me?
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gailsto
New Poster
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3 Messages
4 years ago
I am suddenly now having this problem. My comcast.net email is apparently blocking all incoming “reset password” emails - 3 different sites in the past week. Like others, I’ve checked all available settings in my comcast.net email but none seem related.
XfinityCSAEmail, can you please resolve this?
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