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Repeated forced password resets

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Regular Visitor

Repeated forced password resets

I'am getting a prompt that forces me to reset my password every 3-4 days. I called tech support and they said they fixed it a week ago but it is still happening. 

 

@ComcastCSAEmail Can you please solve this?

 

Pam

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New Poster

Re: Repeated forced password resets

I'm also having this problem almost daily now.  Tons of threads on this.  I have spoken with regular customer service, with Customer Security Assurance.  I have changed my password several times and now my user name.  This is a Comcast issue that needs to be resolved.  Tired of having to log back into multiple streaming apps on several devices almost daily.  Makes my service unusable, and at this level of frustration, I'm ready to cut cable completely...  Please fix the issue Comcast @ComcastCSAEmail!

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Regular Visitor

Re: Repeated forced password resets

hello? anybody?

 

My 75 year old mom should't have to change her email password every 3 days.

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Contributor

Re: Repeated forced password resets

I, too, have to reset my password every time I want to see my Xfinity email.  How do I resolve this issue?  It is very annoying.

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Contributor

Re: Repeated forced password resets

I do not see any resolutions to the problem of having to sign in each time I want to read my Xfinity email.  Is anyone monitoring this forum?  We need help.

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Official Employee

Re: Repeated forced password resets

I am sending you a PM to discuss more details. 


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Official Employee

Re: Repeated forced password resets

@RockyMountainX I am sending you a PM to discuss more details. 


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Official Employee

Re: Repeated forced password resets

@Ursabear I am also sending you a PM with more info. 


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Contributor

Re: Repeated forced password resets

I do not know how to open a private message.

My problem is not resolved regarding having to continually  log in.

I went to my profile, clicked on subscriptions & notifications tab, but did not know what changes to make as was suggested.  I clicked save changes as told.  Still no help.

 

What am I doing wrong?

Thank you.

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Expert

Re: Repeated forced password resets


@Ursabear wrote:

I do not know how to open a private message.

My problem is not resolved regarding having to continually  log in.

I went to my profile, clicked on subscriptions & notifications tab, but did not know what changes to make as was suggested.  I clicked save changes as told.  Still no help.

 

What am I doing wrong?

Thank you.


You should see this in the upper right corner of this page.  Click on the envelope to see a listing of your private messages.

 

Again_0-1597350760569.png

[This is what I see on my page, btw]


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Contributor

Re: Repeated forced password resets

Thanks, I figured out how to get my private messages.  However, none of them helped and I'm still having to log in to my email each time.  Even when I click on "Save" password.

 

My problem is not resolved regarding having to continually  log in.  It was suggested that I go to my profile, click on subscriptions & notifications tab, and make changes.  I was not told what changes to make.  Then save the changes.  However, when I did this, I did not know what changes to make in order to stop having to log in with my username and password.  So, I'm still having a problem.  Can you tell me what I'm supposed to check in subscriptions & notifications in order to have this problem resolved please?  

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New Poster

Re: Repeated forced password resets

Hi @ComcastSPAAbuse, no PM received.

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Contributor

Re: Repeated forced password resets/2

I appologize, I am terrible at using this forum.

My problem is not resolved regarding having to continually  log in.  It was suggested that I go to my profile, click on subscriptions & notifications tab, and make changes.  I was not told what changes to make.  Then save the changes.  However, when I did this, I did not know what changes to make in order to stop having to log in with my username and password.  So, I'm still having a problem.  Can you tell me what I'm supposed to check in subscriptions & notifications in order to have this problem resolved please?  

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Expert

Re: Repeated forced password resets


@Ursabear wrote:

Thanks, I figured out how to get my private messages.  However, none of them helped and I'm still having to log in to my email each time.  Even when I click on "Save" password.

 

My problem is not resolved regarding having to continually  log in.  It was suggested that I go to my profile, click on subscriptions & notifications tab, and make changes.  I was not told what changes to make.  Then save the changes.  However, when I did this, I did not know what changes to make in order to stop having to log in with my username and password.  So, I'm still having a problem.  Can you tell me what I'm supposed to check in subscriptions & notifications in order to have this problem resolved please?  


In order to save your password you'll need to have cookies set for the website.  That is a function of your browser, so you need to check your settings for that.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Contributor

Re: Repeated forced password resets

Thanks for your patience!!

Can you tell me how to do what you say above regarding having cookies set for the website?  You say that is a function of my browser, so I need to check my settings for that.

 

I'm sorry, I do not understand how to do that.  Is it possible for you to be very explicit and number each procedure for me?  I know that is asking a lot.  This is so difficult for me but I'm trying to get it. 

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Expert

Re: Repeated forced password resets


@Ursabear wrote:

Thanks for your patience!!

Can you tell me how to do what you say above regarding having cookies set for the website?  You say that is a function of my browser, so I need to check my settings for that.

 

I'm sorry, I do not understand how to do that.  Is it possible for you to be very explicit and number each procedure for me?  I know that is asking a lot.  This is so difficult for me but I'm trying to get it. 


What browser are you using?


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Contributor

Re: Repeated forced password resets

Google Chrome

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Expert

Re: Repeated forced password resets

@Ursabear 

In Google Chrome, in the upper right corner of the browser click on the 3 dots and when the box opens click on Settings.

Again_0-1597554264259.png

Then, under Privacy and Security click on Cookies and other site data.

Again_1-1597554398926.png

Next up is Sites that can always use cookies.

Again_2-1597554538009.png

You want to add https://connect.xfinity.com and check All cookies on this site only, then click Add.

 

If you want to save cookies for Xfinity, add https://xfinity.com and check All cookies on this site only, then click Add.

 

Now, I will be honest and say I do not use Chrome, I use Firefox.  So, if this doesn't work for you feel free to send me a PM [Ursabear only, please] and we'll work on getting this set up for you.


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Regular Visitor

Re: Repeated forced password resets

I still have no solution to this problem after calling Comcast twice over the last 3 weeks. They have promised to fix the forced reset prompt but have been unable to do so. Was forced again to resset password just yesterday.

 

No help has been provided on this forrum either. Someone from comcast did pm me for my email adress and that was the extent of their outreach, no follow up information was provided. 

 

will this ever be solved? 

 

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Contributor

Re: Repeated forced password resets

How can I begin to thank you!!!  It worked.  This has been such a frustrating problem for me and I have spent hours trying to figure it out.  You are a real asset to this forum!  Thank you so very much.

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Expert

Re: Repeated forced password resets


@Ursabear wrote:

How can I begin to thank you!!!  It worked.  This has been such a frustrating problem for me and I have spent hours trying to figure it out.  You are a real asset to this forum!  Thank you so very much.


@Ursabear I'm glad we got things working for you.  It has been my pleasure helping you.  🙂


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Expert

Re: Repeated forced password resets


@surfnturf1 wrote:

I still have no solution to this problem after calling Comcast twice over the last 3 weeks. They have promised to fix the forced reset prompt but have been unable to do so. Was forced again to resset password just yesterday.

 

No help has been provided on this forrum either. Someone from comcast did pm me for my email adress and that was the extent of their outreach, no follow up information was provided. 

 

will this ever be solved? 

 


I'm sorry that you're still having problems.  Maybe @ComcastCSAEmail, or @ComcastJonathan will be able to help you.  You can try sending @ComcastSPAAbuse another PM, though, and see if they respond. 


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