New Poster
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1 Message
Removing email addresses from spam
I have emails from a couple of senders that have been put in spam folder for some time. I mark them as not spam pretty much daily at this point, and have done for a number of weeks but still they continue to go into spam folder... one of them even goes in to my Inbox, if I reply to it and get a reply back it now goes to spam. How do I stop this behaviour? Does marking as not spam do anything except waste my time?
Latoque
Expert
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29.7K Messages
5 years ago
Marking an email as not spam is a way to help train the filters. But it's not tailored to your individual account, but is system-wide. It can take a long time and a lot of markings to get it right. In the meantime, call Comcast security and see if there is an issue with that sender's domain----------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
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