user5061's profile

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Friday, December 6th, 2019 8:00 PM

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Recover email incorrectly filtered as spam

The spam filtering setting for my email was turned on in settings, and my messages thought to be spam have been automatically deleting. A very important email regarding college admissions was incorrectly identified as spam, and was therefore deleted. The email was sent about two weeks ago, and after I did not receive it, I contacted the college and they resent it at 12:00pm today. Is there any way to recover this email?

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Expert

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29.7K Messages

6 years ago

In a case like this, you could call Comcast security and ask them to look at any blocking issues for that sender's domain---------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

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