I discovered about a week ago that my recipients are not getting my email. I have been bounced from Security Assurance level I, to S.A. level 2, and yesterday someone one the next level (3??) called me, asked a few things, said they would need to unblock something, and said they would get back to me in "hours." I still have not heard from them, and of course there is no way to contact them. None of the people on level 1 and 2 knew what they were talking about, and were no help. Three of them put me on hold and never returned.
I have been a Comcast customer since 2001 and this is the absolute worst customer service I have ever NOT received anywhere.
If you send a test message to some other email account you have like Yahoo or Gmail etc, does it work OK?
I have had identical problem for two weeks. Have had same issue with Comast help lines (moved through 3 levels, was told to wait for phone call that never came). Only hint was given on first call at Comcast Security Assurance where they determined all my sent emails were flagged as spam. Oddly, one day during this time frame email worked. Have sent mails to my Yahoo account from home computers via gateway and by cell phone (Verizon). Same result; emails are logged on Comcast account as sent, but never received. Other parties not receiving sent emails as well. While I cannot provide you an answer, I am happy to see I am not alone with the problem.
Thanks for your reply, Bill! Like you, I'm glad to have another person who understands what I am going through. This morning, after still no promised phone call, I called the main Comcast number and when the robot asked the reason for my call, I said "Cancel all services." After a very brief hold, I got a clear connection to a well-spoken rep. He was no help, but did see enough of my previous information to start me on the ladder again. Ultimately, I got to someone in Advanced Repair, and I think they are taking this more seriously now. The last person I spoke with said my issue really is being worked on and it seems to be puzzling the higher ups. Not sure what to believe, but this last person, who said her name was Alden, did give me her individual work email and said to contact her if I don't hear in the next day or two. We will see.
Well that is great news. Now we know that Comcast recognizes it has a problem. You did well to get the info needed to get back to your agent. I will keep reviewing your posts to see how it is going. I like the "cancel all services". That clearly got their attention.
Regards Bill B
Hi, Bill, and any others with this issue,
No luck so far. And I realized that even though "Alden" gave me her work email.......duh, if I could send emails and have them received, we wouldn't be going through all this. Apparently neither of us got that at the time. She did say that I shouldn't have to keep calling them; the Advanced Repair team is working on it, and will call me. Yeah, pardon my skepticism.
I did find that sometimes email sent from my iPhone gets through, but sent from my iMac, it does not. At this point, today, I cannot even send email from the iMac, the compose button just keeps spinning.
I still have no resolution to my problem, which has been going on probably for a month or more. My recipients do not receive my comcast emails even though things look fine on my end.I have 3 case numbers and have been booted up to "advanced repair." They say they are working on it and will call me. It's been since 8-14-2020 and of course, no one has called. I set up a gmail account so I can at least send email and have it received.
I doubt they will ever fix the problem. So what I want now is compensation regarding my bill, and the countless hours I have spent on the phone with them, and the clients I thought I was responding to, but who never got my mail.
The phone wait is too long right now, even when I tell the robot I want to cancel services (which I don't really want to do) so I'll keep trying to get hold of billing.
Hello, before I wrote a reply I thought I would give the email another try . Amazingly this morning the outgoing messages made it (from home computer and cell phone) to my Yahoo account. Do not know how long this will continue. Have you tried again today?
No response from Comcast to me in any case.
Glad to hear things seem to be improving on your end! I just tried sending from the Mac (desktop) to both my comcast and gmail accounts. Also sent one to my brother who is on charter in Michigan. Nothing sent from my computer is getting through. And of course I have not heard anything from Comcast either.
Hope your success continues! Keep me posted when you can.