New Poster
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2 Messages
Receiving Same Email Every Few Minutes
I've been receiving the same email from sofft.com regarding a two day sale for the last few days every 10 - 15 minutes. I've unsubscribed from their emails but there's no change so I assume the issue may be with Xfinity email services. This is only a problem with one email, not the other emails I've received.
How do I get the email from Sofft to stop? Thanks.
Accepted Solution
Latoque
Expert
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29.7K Messages
6 years ago
Assuming you are using only the webmail interface and a browser, you could try setting up a filter to block that sender. I'm also assuming the messages are consistent---same email address and so on.
See here------------------
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
Scroll about halfway down the page for blocking instructions.
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ac27
New Poster
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2 Messages
6 years ago
Thanks for the info. I did contact Comcast and opened a case. For now, I set a filter to send the emails to the spam folder.
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quilts128
New Poster
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2 Messages
6 years ago
Unfortunately I followed these instructions and the emails have not stopped. Every 15 minutes one comes through.
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Latoque
Expert
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29.7K Messages
6 years ago
After you have set a filter, try signing out of the account and back in again to make the change "take".
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quilts128
New Poster
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2 Messages
6 years ago
Unfortunately, the emails still keep coming, even after logging out and back in.
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