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Receiving Internal Server Error when sending emails with attachments

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Receiving Internal Server Error when sending emails with attachments

Error: An error occurred inside the server which prevented it from fulfilling the request.

Attachment was a .JPG file that was ~16.0 MB in size. The limit specified is 25 MB. How do we address this issue?

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Re: Receiving Internal Server Error when sending emails with attachments


@ROWENS0715 wrote:

Error: An error occurred inside the server which prevented it from fulfilling the request.

Attachment was a .JPG file that was ~16.0 MB in size. The limit specified is 25 MB. How do we address this issue?


Resize the photo so the file size is smaller.


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Re: Receiving Internal Server Error when sending emails with attachments

If the limit specified is 25 MB, why is a 16 MB size now failing? I used to be able to send 23 MB files and now can not! Resizing the .JPG file is not a resolution. It is a copout and being unsupportive of the Customer.

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Re: Receiving Internal Server Error when sending emails with attachments


@ROWENS0715 wrote:

If the limit specified is 25 MB, why is a 16 MB size now failing? I used to be able to send 23 MB files and now can not! Resizing the .JPG file is not a resolution. It is a copout and being unsupportive of the Customer.


There are lots of reasons it could now be failing, including the limit on the receivers side.  However, the 25MB limit includes all headers and anything in the body of the email along with the attachment.

 

FWIW, I always resize my photos.  AND, I'm not an employee.  I'm a customer like you are, and there is no reason to be rude to me or anyone else on the Forums.  I offered a suggestion.  That's all.

 

Have a good holiday.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Re: Receiving Internal Server Error when sending emails with attachments

My apologies for appearing to be rude. I am just frustrated in dealing with these issues. I thank you for your suggestion and will continue my research. Have a good Holiday as well!!