Received an email from Comcast stating "Good news! You can keep using your email address."

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@cip59 wrote:

Received the heading above from Comcast which goes on to say "We're sad to hear that you're changing your XFINITY services.  However, we're happy to let you know that you can continue using your existing email address, to stay connected with the important people in your life.  Just keep accessing your email like you always have...".  Then it goes on to ask me to click on either "Yes, I accept" or "Not now" to accept their Web Services Terms of Service and Web Services Policy.   I do not want to click on either  button as I am leery that it may be spam.  Also, I have not changed my XFINITY services.  Lastly, I can not get to my e-mail portal because this popup page from Comcast prevents me from doing so.  Any input would be helpful.  Thanks!

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Also, to check if it's a legitimate email from Comcast--------------

https://customer.xfinity.com/help-and-support/internet/comcast-verified-email/

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@cip59 wrote:

Received the heading above from Comcast which goes on to say "We're sad to hear that you're changing your XFINITY services.  However, we're happy to let you know that you can continue using your existing email address, to stay connected with the important people in your life.  Just keep accessing your email like you always have...".  Then it goes on to ask me to click on either "Yes, I accept" or "Not now" to accept their Web Services Terms of Service and Web Services Policy.   I do not want to click on either  button as I am leery that it may be spam.  Also, I have not changed my XFINITY services.  Lastly, I can not get to my e-mail portal because this popup page from Comcast prevents me from doing so.  Any input would be helpful.  Thanks!

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How are you accessing your 'e-mail portal', mobile device, laptop, desktop?  And using an app or the web page access?

looks like something on the backend caused you to get that email. You can safely ignore it. 

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@ComcastCSAEmail wrote:

looks like something on the backend caused you to get that email. You can safely ignore it. 

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@ComcastCSAEmail  How was it determined to be a legitimate Comcast email?

That was a great question--thanks!  

Thanks for the very helpful information!

Thank you so much for your replies.  I clicked on "Yes, I accept" and am now good to go.

Had a question if you don't mind. Comcast mentions that we need to access our email 90 days before we discontinue to keep our comcast email if we discontinue our service. Do you know if that means we have to access our email through the xfinity website or just access our email from our own personal area. For ex I am a Mac user, and view all my emails from my Mac mail on my laptop.

S Shick

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@sshick wrote:

Had a question if you don't mind. Comcast mentions that we need to access our email 90 days before we discontinue to keep our comcast email if we discontinue our service. Do you know if that means we have to access our email through the xfinity website or just access our email from our own personal area. For ex I am a Mac user, and view all my emails from my Mac mail on my laptop.

 

S Shick

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When you use a desktop client like Mac Mail or Thunderbird, it keeps you signed in unless you deliberately disable the account in the client.  So you should be good to go.  But just as insurance I would sign into it once from the webmail UI anyway.

Also, just to be on the safe side, log in to webmail once a month, even if you do nothing else but that.  Also, if you use IMAP, you generally won't see any spam messages in a client, so if you're missing an expected email, it may have ended up in your Spam folder in webmail.

@sshick

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.