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Read messages were deleted for Feb.

Frequent Visitor

Read messages were deleted for Feb.

I just noticed that all the February 2020 emails that I had read but left in my Inbox were missing. They were there a few days ago. I found them in the Trash folder, but I didn't move them there. All messages up through 1/31/2020 are untouched. What's going on? I just use Firefox and browse to the Comcast site, so I'm not using any local mail client. I'm on a MacBook Pro running 10.15.2.

 

Thanks.

Official Employee

Re: Read messages were deleted for Feb.

@1dealI am sending you a PM to gather more info. 


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Official Employee

Re: Read messages were deleted for Feb.

@1deal 

Hello, we've noticed your private message feature is not enabled. We can assist further in a private message. You can also reach out to us directly at 888-565-4329.


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Expert

Re: Read messages were deleted for Feb.


@ComcastCSAEmail wrote:

@1deal 

Hello, we've noticed your private message feature is not enabled. We can assist further in a private message. You can also reach out to us directly at 888-565-4329.


@1deal 

In order to enable your PM feature, click on your icon in the upper right of the page and click on My settings, the Preferences tab, and then on Private Messenger.


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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Read messages were deleted for Feb.

In the Community Forum -> Preferences -> Preference Options, I don't see anything like Private Messenger. I just see Time Zone, Language, . . . Show Confirmation Pages for Posts. 

In email, from the settings icon (gear), I also can't find anything that sounds like Private Messaenger.

Now what?

 

Thanks.

Official Employee

Re: Read messages were deleted for Feb.

@1deal I'm sending you a PM now. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Expert

Re: Read messages were deleted for Feb.


@1deal wrote:

In the Community Forum -> Preferences -> Preference Options, I don't see anything like Private Messenger. I just see Time Zone, Language, . . . Show Confirmation Pages for Posts. 

In email, from the settings icon (gear), I also can't find anything that sounds like Private Messaenger.

Now what?

 

Thanks.


I never said anything in the path I posted about Preference Options.

 

Forum My Settings1.png


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Read messages were deleted for Feb.

Thanks. Yeah, I finally saw that. And I got a PM from the Comcast person, so looks like that method is working.