Community Forum

Re: Missing icon on Email toolbar

Highlighted
New Poster

Re: Missing icon on Email toolbar

I am new to this forum however after reading a number of complaints realize it is not my computer that is at fault however COMCAST is!!  While it claims to save an email I wonder where it goes.  Not in the Draft folder that it used to.  Also, when an email goes poof! there used to be a back arrow where it would remove what had been saved thus far.  That was removed as well.  While not overly important we at least had an option to change a font. That has also been removed.  And I have also experienced different icons disappearing.  Lastly, it appears the service is unavailable more than it is available.  The orange notice is a frequent visitor on my computer.

Highlighted
Expert

Re: Missing icon on Email toolbar

The saved email does not go to the Drafts folder unless you deliberately put it there.   To do  so, click on "Discard" at the bottom of the window, or the "X" in the upper right corner.  In either case you will be prompted to either discard or "Save to draft". 

 

The auto-save runs automatically and the message is saved in a clipboard to be used in the event something unexpected happens. To see how it works, try an experiment:

Start composing a new test message and type in a few words then stop and keep your eye on the lower right corner of the screen. After about 8 or 9 seconds or so you will see the word "Saving" flash for a split second, then it will go to "Saved" and stay that way.

Now, close the tab as though you were doing it by accident. That will also sign you out of your email. Sign back in again, and underneath the folder pane you should see a tab that says "Mail: subject or "no subject" if you didn't have one yet. Click on that and the message you were working on should open back up. If you want to save the message to Drafts, click on the "X" in the upper right corner as if you are going to close the window, and you will be prompted to either discard it or save it to Drafts. You can do the same thing by clicking on the "Discard" button at the bottom of the window.

This works even if you have multiple Compose windows open when there is a power outage or whatever. A separate tab will be shown for each window you had open.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!