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Re: Email messages not being received by comcast customers

Regular Visitor

Re: Email messages not being received by comcast customers

 

Hi @ComcastAntiSpam 

I have very frequent issues receiving and sending emails to my business partner (also using Comcast), and additionally our clients. We are experiencing the same problems that I have read from others in the forum.  It has been happening for a few months and is greatly affecting our business since this is our major form of communication and also time sensitive emails are not being delivered. Emails will show as sent but are never received. Nothing is appearing in spam folders. It is random, out of multiple emails sent back and forth daily one or two will never show up. I've noticed you have been able to resolve this for other customers, I hope you will be able to do the same for us. Trying to be patient but please help!

Expert

Re: Email messages not being received by comcast customers

Business class customers have their own forums found here-----------------

 

Business Class Forums

 

You could also call Comcast security and see if they can help with this in the event there is a blocking issue--------------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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Regular Visitor

Re: Email messages not being received by comcast customers

@Latoque 

 

Thank you for your suggestion but I am not on Comcast Business customer, just regular Comcast with an account dedicated to work only. I will try the phone number you suggest as this is not an issue I can resolve on my own.