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Re: Can't access my website

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Official Employee

Re: Can't access my website


@sade1067 wrote:

Oh my gosh, this could have been written by me. It is EXACTLY what we're going through. Please Comcast is clueless and my hosting says it's not on their end. Everybody keeps telling me that they've never heard of anything like this before. We just switched over to Xfinity from AT&T in January and never had a problem before. Please tell me you've figured it out and can tell me what you did.


please reference to the previous posts. Just because the issue is the same, does not mean the cause of it is. We would need more specific details to try and troubleshoot. 


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Regular Visitor

Re: Can't access my website

Oh my gosh, this could have been written by me. It is EXACTLY what we're going through. Please Comcast is clueless and my hosting says it's not on their end. Everybody keeps telling me that they've never heard of anything like this before. We just switched over to Xfinity from AT&T in January and never had a problem before. Please tell me you've figured it out and can tell me what you did.

Highlighted
Regular Visitor

Re: Can't access my website

The details are exactly the same. I can open everything except my own business website on any computer in the house connected to our internet or any of our phones connected to wifi. If we turn the wifi off on our phones we can open it then. We also can't open our program that allows us to edit our website. Our Hosting (Hostway) said that the traceroute test fails on the very first hop and they would recommend checking with our internet provider.

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Gold Problem Solver

Re: Can't access my website


@sade1067 wrote: ... Our Hosting (Hostway) said that the traceroute test fails on the very first hop ...

Please post the trace.