Official Employee
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1K Messages
Re: Can't access my website
@sade1067 wrote:
Oh my gosh, this could have been written by me. It is EXACTLY what we're going through. Please Comcast is clueless and my hosting says it's not on their end. Everybody keeps telling me that they've never heard of anything like this before. We just switched over to Xfinity from AT&T in January and never had a problem before. Please tell me you've figured it out and can tell me what you did.
please reference to the previous posts. Just because the issue is the same, does not mean the cause of it is. We would need more specific details to try and troubleshoot.
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.
sade1067
Regular Visitor
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2 Messages
5 years ago
Oh my gosh, this could have been written by me. It is EXACTLY what we're going through. Please Comcast is clueless and my hosting says it's not on their end. Everybody keeps telling me that they've never heard of anything like this before. We just switched over to Xfinity from AT&T in January and never had a problem before. Please tell me you've figured it out and can tell me what you did.
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sade1067
Regular Visitor
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2 Messages
5 years ago
The details are exactly the same. I can open everything except my own business website on any computer in the house connected to our internet or any of our phones connected to wifi. If we turn the wifi off on our phones we can open it then. We also can't open our program that allows us to edit our website. Our Hosting (Hostway) said that the traceroute test fails on the very first hop and they would recommend checking with our internet provider.
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BruceW
Gold Problem Solver
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26.5K Messages
5 years ago
Please post the trace.
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