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@Tbirdkid i am seeing your most recent emails being sent out successfully, are you still experiencing issues? please PM with the details of the emails you are sending if you are still having issues.
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@Tbirdkid can you please PM me an example of an email that didnt go through? I'm seeing a few instances marked for spam after we cleared it initially, specifically stating due to user complaints. Meaning that recipients of your emails have either marked you for spam or reported emails sent by you for spam. I would like to review the email content and see if there is anything specific within it that could be causing it.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Tbirdkid wrote:
Not sure how to PM you, please advise how to do that, as I'm new here in the last couple weeks. We pretty much email the same limited number of friends all the time, so there should be no reason at all they would put us on their spam list...and this all started in the last two weeks. Once in a while I get email from those friends that comes thru marked as spam, and I unmark it.
Click on @ComcastCSAEmail's name in their post and then on the right side of the profile page click on Send a message.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Tbirdkid I was able to find the cause for the filtration. Previous filtration was for the content you were sending and the current one was associated to as you mentioned the information of when you sent emails including your full name. I have cleared the filtration and should go into effect within the next hour. To note, the filtration was based on end-user reports. Meaning that individuals that received your emails reported your emails as spam. If you manage any newsletters or use the email for business practices, i refer back to the original link i provided to you for the Can Spam Act and i recommend verifying with your email listing to ensure that everyone receiving your emails intends to get them from you. Additionally, if you are using it for business practices - i recommend using a business based email platform because over time you will encounter further issues with spam filtration on our residential email platform.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@Tbirdkid i made another change, please try again in 15 minutes and see if it goes through. Generally if you havent changed a password in the last year, then its recommended you do change it. Especially considering any large scale database compromises that your email may have been involved in.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
