Frequent Visitor
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9 Messages
Phone number is already associated with an Xfinity account
A secondary user on my account notice that the phone number listed for them is NOT their phone number (and I don't know this number either). I would like to change it to her number but keeping getting this error: This phone number is already associated with an Xfinity account.
I checked all the secondary users and this number is not used for any of them. I need to update it to either her number or mine, but my number is already associated to my email so that isn't allowed either.
I did remove the number that is not known to us so whoever that was can't access the account.
How can I fix this?
Accepted Solution
Latoque
Expert
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29.5K Messages
4 years ago
Call Comcast security and see if they can help with this----------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
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RGopalan
New Poster
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1 Message
4 years ago
I have the same issue. It looks like if we get a phone # that previously belonged to some other Xfinity user, we cannot use it, which is highly problemtatic
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