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Phone number is already associated with an Xfinity account

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Frequent Visitor

Phone number is already associated with an Xfinity account

A secondary user on my account notice that the phone number listed for them is NOT their phone number (and I don't know this number either).  I would like to change it to her number but keeping getting this error:  This phone number is already associated with an Xfinity account.

 

I checked all the secondary users and this number is not used for any of them.  I need to update it to either her number or mine, but my number is already associated to my email so that isn't allowed either.  

 

I did remove the number that is not known to us so whoever that was can't access the account.

 

How can I fix this?

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New Poster

Re: Phone number is already associated with an Xfinity account

I have the same issue.  It looks like if we get a phone # that previously belonged to some other Xfinity user, we cannot use it, which is highly problemtatic

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Expert

Re: Phone number is already associated with an Xfinity account


@cham60 wrote:

A secondary user on my account notice that the phone number listed for them is NOT their phone number (and I don't know this number either).  I would like to change it to her number but keeping getting this error:  This phone number is already associated with an Xfinity account.

 

I checked all the secondary users and this number is not used for any of them.  I need to update it to either her number or mine, but my number is already associated to my email so that isn't allowed either.  

 

I did remove the number that is not known to us so whoever that was can't access the account.

 

How can I fix this?


Call Comcast security and see if they can help with this----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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