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Phishing

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New Poster

Phishing

How can I determine that an e-mail,  assertedly from your company, actually is so?

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Official Employee

Re: Phishing

@mikebursi 

 

If you're accessing our email via our webmail client, there will usually be a red "Xf" icon before the subject line of the email to assure you that it is a communication from us. You can also review the detailed email headers to confirm what the source of the email is (will point to Comcast if its from us). Additionally, you can report the email if it is suspicious to abuse@comcast.net. or call at 1-888-565-4329.


for more detailed information on how to report an email or get the detailed email headers, please review our security webpage: https://internetsecurity.xfinity.com/help/report-abuse/


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Expert

Re: Phishing


@mikebursi wrote:

How can I determine that an e-mail,  assertedly from your company, actually is so?


You should see the Xfinity verified logo next to the email.

 

Verified email.PNG


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Gold Problem Solver
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New Poster

Re: Phishing

Reporting to abuse @ is a joke. I did that & never heard anything.

FMB

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New Poster

Re: Phishing

How come I never saw this symbol until today?

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Expert

Re: Phishing


@mikebursi wrote:

How come I never saw this symbol until today?


I can't tell you why, but maybe you either didn't notice it or you haven't received any verified email from Comcast before.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Phishing

Thanks, but it is rather strange that the day I start asking about it is the day I start reccieving them.

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Frequent Visitor

Re: Phishing

I've been getting a few phishes every day purporting to be from Xfinity or Comcast. I never, ever click on the link in those e-mails.

 

The little icon xf doesn't show in my e-mail client, but it's good to know it's there. If I want to see if there's really a problem with my account, I log into browser e-mail client directly.

 

I'm not sure why Xfinity/Comcast is such a target for phishing; possibly my comcast e-mail got distributed further throughout the dark web. I just forward to abuse@comcast.net. If it's system-wide, I hope Comcast soon figures out how to block these as spam. However, I've also been getting phishes from "Amazon" and "Netflix." - maybe a bunch of people staying home are deciding to try phishing to make money.