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PDF Option "Open In Browser" not showing in e-mails with pdf attachements

k1025
New Poster

PDF Option "Open In Browser" not showing in e-mails with pdf attachements

PDF Option "Open In Browser" not showing in e-mails with pdf attachements.  It now only says Attachment  View   Download

I only want to open in browser like in the past.

Is there a setting I can change to make it appear?

 

Thanks,

 

Kim

Again
Expert

Re: PDF Option "Open In Browser" not showing in e-mails with pdf attachements


@k1025 wrote:

PDF Option "Open In Browser" not showing in e-mails with pdf attachements.  It now only says Attachment  View   Download

I only want to open in browser like in the past.

Is there a setting I can change to make it appear?

 

Thanks,

 

Kim


Did you click on View to see what happens?

 


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k1025
New Poster

Re: PDF Option "Open In Browser" not showing in e-mails with pdf attachements

Yes that only gets me a black screen.

 

 

Again
Expert

Re: PDF Option "Open In Browser" not showing in e-mails with pdf attachements


@k1025 wrote:

Yes that only gets me a black screen.

 

 


What browser do you use?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
k1025
New Poster

Re: PDF Option "Open In Browser" not showing in e-mails with pdf attachements

 

I have tried in Google Chrome & In Firefox.  I also uninsalled and reinstalled the adobe pdf reader.  It did work briefly, but when went back into the e-mail for a second time, the same thing happend again.

 

I have also found that if I send to my gmail account I can open it, but I need to use the comcast cast account.

 

It is not a dowload speed issue, because I went to my inlaws house brought my lapot and opened the email from there using their wifi and it did the same thing.

 

It is definately some sort of security setting somewhere.

 

Thanks for your assistance.

 

 

Again
Expert

Re: PDF Option "Open In Browser" not showing in e-mails with pdf attachements


@k1025 wrote:

 

I have tried in Google Chrome & In Firefox.  I also uninsalled and reinstalled the adobe pdf reader.  It did work briefly, but when went back into the e-mail for a second time, the same thing happend again.

 

I have also found that if I send to my gmail account I can open it, but I need to use the comcast cast account.

 

It is not a dowload speed issue, because I went to my inlaws house brought my lapot and opened the email from there using their wifi and it did the same thing.

 

It is definately some sort of security setting somewhere.

 

Thanks for your assistance.

 

 


I use Firefox, but not Chrome.

 

  • In FF, click on Tools--->Options
  • Under General scroll down to Applications
  • Next to Portable Document Format (PDF) click on Always Ask
  • From the drop down click on Preview in Firefox or however you want to view PDFs.

I imagine there is a setting somewhat similar in Chrome.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
k1025
New Poster

Re: PDF Option "Open In Browser" not showing in e-mails with pdf attachements

I did that and I am still getting this error.Capture.JPG

 

I have someone coming to look at my commputer today.  Thank you for all your help.

 

Sincerely,

 

Kim

Patti4244
Frequent Visitor

Re: PDF Option "Open In Browser" not showing in e-mails with pdf attachements

Were you able to find a solution to this?  I am having the same black screen problem with .xlsx documents.  

 I can no longer "open in browser" either, using comcast email.

k1025
New Poster

Re: PDF Option "Open In Browser" not showing in e-mails with pdf attachements

Not yet.  My IT guy is still looking into it.  It is either a proble with a Windows update or a Comcast Update.  Luckily this guys dad works for Comcast so, maybe we can actually get it fixed.  I will post how we corrected the situation once it's happend.  Fingers crossed!

Patti4244
Frequent Visitor

Re: PDF Option "Open In Browser" not showing in e-mails with pdf attachements

@k1025   I will wait for your update.  Thanks!