For about a week I have been struggling to download my @comcast.net emails via Outlook / MS Office 365. I have tried switching from a POP to an IMAP configuration. I have uninstalled / reinstalled Outlook / MS Office 365. I have tried several combinations of recommended port and encryption settings. I have added Outlook to my trusted sites in AVG antivirus and Malwarebytes. I have turned AVG and Malwarebytes off.
Ultimately I continue to have the same problem. I can successfully download my emails about 10% of the time. The rest of the time I get the "0x800CCC1A Your server does not support the connection encryption type ..." error.
My android phone has a generic email app with the same port settings and it works. If I log onto the xfinity server I can see my emails just fine. Any thoughts?
I have been having problems with my Outlook app, as well.
One thing I could point out that may solve the issue- Try installing your Microsoft Office 365 updates.
-Click on File.
-Click on Office Account.
-Go to Office Updates and click on Update Options.
-From the dropdown menu, Click on Update now.
After it downlaods and updates your software, you should be good to go.
I think I have solved the problem for now. Turning off AVG wasn't enough; their "Email shield" appears to have been the culprit. Disabled "Email shield" and now my emails download again. Time to ditch AVG 😠