Outlook 2016 not receiving email.

[nrobert]

Getting very frustrated. I have tried all suggested solutions and still cannot connect outlook 2016 to my comcast email account. This has been going on for days now. I could use some help.

[Again]

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@nrobert wrote:

Getting very frustrated. I have tried all suggested solutions and still cannot connect outlook 2016 to my comcast email account. This has been going on for days now. I could use some help.

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Have you followed the directions found here?

[nrobert]

I have tried all posts on this forum including this one. No result.

[BruceW]

What happens when you try to fetch mail? Any error messages or codes? The more details you can provide, the better.

[nrobert · Accepted solution]

Bruce,

I am unfamiliar with the term "fetch" when applied to email. I found out the problem is the server certificate issued to comcast has the primary name "imap.email.comcast.net". This causes a name mismatch security error in outlook.   I did an nslookup and am now presently using the discovered ip address for the server name. It is a shame that a company like comast has to rely on users to solve the problems they create. I should be awarded a refund for a portion of my monthly billing for mental anguish as this has been going on for 2 weeks. I should also get paid a consultant's fee for solving their error. I am now in the process of solving the "unable to validate server certificate error" I get whenever I open outlook 2016.

[BruceW]

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@nrobert wrote: ... I found out the problem is the server certificate issued to comcast has the primary name "imap.email.comcast.net". ...

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Have you tried using "imap.comcast.net" as the server name as suggested in the link Again posted, and in https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email? I've been using it for years and have never had any certificate errors.