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Our Company Emails Are Not Being Received By Comcast Users

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Regular Visitor

Our Company Emails Are Not Being Received By Comcast Users

Emails we send from our company are not being received at comcast.net addresses.  I have comfirmed this by sending to my personal comcast.net address.  We have also verified that they are being "accepted for delivery" from our outgoing systems.  Can you assist with whitelisting, please?  I can give you the domain in a DM.

Thanks!

@CCKenF @ComcastCSAEmail 

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Official Employee

Re: Our Company Emails Are Not Being Received By Comcast Users

@XplodingBoy 

I am sending you a PM to gather more info.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Our Company Emails Are Not Being Received By Comcast Users

I'm experiencing a similar issue - emails from my work domain are now being flagged by Comcast as spam.  As a result, all messages sent to comcast.net addresses are being delivered to the spam folder.  Our customers are missing emails since they are not accustomed to checking their spam folders for messages from us, since this was never an issue in the past.  I would estimate this started happening about 6 weeks ago.

(Also some recipients claim they never receive the messages, but I suspect they may have the "Save a copy of emails marked as spam" option unchecked).

Marking the messages as "Not spam" in Xfinity Connect doesn't seem to do anything either - future messages are still being flagged.  Also, these emails contain the following in the header if it helps:  X-CAA-SPAM: F00010

Can anything be done to remediate this so messages from our domain are no longer flagged as spam?  I can send you our domain name in a PM.

Thanks.

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Official Employee

Re: Our Company Emails Are Not Being Received By Comcast Users

@mrktrvrs I've sent you a PM to get more details. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!