Community Forum

Online.communications@alerts.comcast.net

Highlighted
New Poster

Online.communications@alerts.comcast.net

I received an email allegedly from BB&T bank but from the captioned email address claiming unusual activity on my account and asking that I click a link. What is going on?

Highlighted
Problem Solver

Re: Online.communications@alerts.comcast.net

The comcast.net domain certainly belongs to Comcast, but the alerts subdomain may not belong to Comcast or maybe the email address is spoofed.  If the request is suspicious and you, rightly so, don't want to click on a link,  you can always forward the email to abuse at comcast dot net for them to investigate.  I would check out whatever account that supposedly has suspicious activity to see if there is anything to it.  You could also call the Security Assurance Team at 1-888-565-4329.  There are numerous older threads relating to this same question.

Joe V
(not a Comcast employee, just another paying customer)
Highlighted
New Poster

Re: Online.communications@alerts.comcast.net

Oh yeah, this is the same email address from which I received an email... I did not click the link either and forwarded it to comcast. Fingers crossed!