robdar's profile

Regular Visitor

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3 Messages

Monday, July 13th, 2020 4:00 PM

Closed

Not recieving email

Just suddenly stopped getting email, not sure why

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Expert

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31.9K Messages

5 years ago


@robdar wrote:
Just suddenly stopped getting email, not sure why

Are you using webmail?

Do you get emails on another device besides your computer?

If webmail, are your folders full?  [Click on the gear and you should be able to see what your usage is.]

Regular Visitor

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3 Messages

5 years ago

Just emptied about 1500 emails and still nothing, I do it thru comcast connect

Official Employee

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1K Messages

5 years ago

@robdar follow this guide: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

Under settings in "Filter Rules" check for any email filters. If you haven't changed your password recently, i highly recommend doing so and enabling two-factor authentication. 

Regular Visitor

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3 Messages

5 years ago

Changing password seems to have worked, receiving email slowly now, thank you
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