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Not recieving email

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Regular Visitor

Not recieving email

Just suddenly stopped getting email, not sure why
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Expert

Re: Not recieving email


@robdar wrote:
Just suddenly stopped getting email, not sure why

Are you using webmail?

Do you get emails on another device besides your computer?

If webmail, are your folders full?  [Click on the gear and you should be able to see what your usage is.]


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Not recieving email

Just emptied about 1500 emails and still nothing, I do it thru comcast connect
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Official Employee

Re: Not recieving email

@robdar follow this guide: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

Under settings in "Filter Rules" check for any email filters. If you haven't changed your password recently, i highly recommend doing so and enabling two-factor authentication. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Not recieving email

Changing password seems to have worked, receiving email slowly now, thank you