sf_o_matic's profile

New Poster

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5 Messages

Monday, August 10th, 2020 4:00 PM

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Not receiving forwarded emails that I forward to myself from work

Comcast is not letting forwarded email TO MYSELF from my work address through. I know it's on Comcast's end because my co-workers can forward mail to themselves and it's not blocked.

 

I've turned spam filtering completely off since I've been missing A LOT of email that I should be receiving from my doctor, from work, etc. and now the other email is getting through but work email is still blocked.

 

How do I contact Comcast to have them allow work forwarding email to come through?

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Expert

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29.7K Messages

5 years ago

Did you check your spam folder?  If it's not that, Comcast security handles blocking issues------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

New Poster

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5 Messages

5 years ago

Thanks, I worked with them to resolve the issue, but even with Spam filtering off Comcast still seems overlly aggressive in blocking email

Visitor

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1 Message

4 years ago

still happening now. a year later. my son says its their system not programmed or capable of receiving forwarded email. Abandoning ship. even my apple mail can receive what comcast is blocking when I set it to receive from the work address to my personal.  I have lost 3 years!! of referrals because of this issue with xfinity and lost 2 hours today trying to resolve-- and always had to deal with someone who didn't understand. extremely disappointing limit of this company!

Official Employee

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7K Messages

Hello user_324423. Thanks for commenting on another user's thread in our Forum. If you'd like official employee assistance with your account, please create your own, new post submission and we will reach out to support you with further instructions. Thank you. 

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