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Not receiving emails from some senders

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New Poster

Not receiving emails from some senders

I don't receive emails from some senders. They're not in Spam - they just do not appear in my inbox. How to fix??

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Official Employee

Re: Not receiving emails from some senders

@theenrights please PM me which senders you are having this issue with


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Not receiving emails from some senders

I'm having the same problem and the email is very laggy while typing

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Official Employee

Re: Not receiving emails from some senders

@ROC88 that sounds more like an issue with your computer. Typing latency has nothing to do with the email platform. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Not receiving emails from some senders

I'm having the same issue from schools for updates. This started in late February
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Regular Visitor

Re: Not receiving emails from some senders

Rotten and useless answer from Comcast employee.  I'm not receiving emails either from specific senders.  Looks like others on this forum are having the same issue.  Very frustrating answer.

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Regular Visitor

Re: Not receiving emails from some senders

I am also having this issue with our business email, using office 365, not being able to send to comcast.net email addresses. I sent you a PM with details. Thanks for any insight you might be able to provide.

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New Poster

Re: Not receiving emails from some senders

All of my #slow,  #laggy,  #pagenot loading  issues are only occuring on the comcast/xfinity web site and not anywhere else

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New Poster

Re: Not receiving emails from some senders

I am having the same issue and not receiving messages from certain senders.  Please help.