Community Forum
Call Comcast security and see if there is a blocking issue for that sender's domain-----------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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@murphys6 wrote:
Hoping for a better option than this. I called last week and was on hold for over an hour then my call got "transferred" and I was disconnected.
Call hold time today is over an hour.
I would think Comcast is having staffing issues right now with what is going on with the virus. I can only suggest that until you can get this sorted out, give the sender some other email address you have from a different provider like Yahoo or Gmail, etc.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
can you PM me the email that they are sending to? I'm not seeing any filtration or issues with the domain recently. Having the address of where its going to will help pinpoint/confirm what is happening. As it is, appears that the emails arent even reaching our server(if its the email you use for this forum). So they would be stuck at the domain onrealmmail.org. Ill be able to know more once you PM me your email.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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i'm not seeing any logs where the domain has even contacted the server in the last 30 days to deliver to your comcast.net email. Has the domain checked with their Email Suppression list?
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
