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Not receiving Spam emails

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Frequent Visitor

Not receiving Spam emails

Hello!  I realized that I'm not receiving any Spam emails when I missed an interview appointment and then another email sent in March that I learned of today.  I have no filters in place for emails.  Any ideas please? Thanks!

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Frequent Visitor

Re: Not receiving Spam emails

@ComcastCSAEmail - would you be so kind as to look at this issue for me?  I've not reached anyone at Comcast who can find my problem.  I don't receive any Spam emails at all.  I'm missing important business email from people who haven't emailed me before.  I don't have any filters setup so can't change the sensitivity.  Please help.  Thank you!

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Official Employee

Re: Not receiving Spam emails

@jlbwacoach can you PM me the exact domains you are having issue with? im seeing 100% of all emails sent to you being delivered to you. I am also able to see an email client accessing the emails and then shortly after a "deletion" process is happening. Can you try disabling the email account within your iPhone mail and seeing if anything changes? 


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Frequent Visitor

Re: Not receiving Spam emails

Thank you for helping out @ComcastCSAEmail .  I did delete the Comcast email from my phone.  I'm not sure how to DM you from this forum.  Do I use regular email?  

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Official Employee

Re: Not receiving Spam emails

yeah try to use the webmail and see if any new spam emails come through, if not just send me another PM.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Not receiving Spam emails

Hello!  Yes, after I took my Comcast email off of my iPhone, I am now getting Spam emails to my account through the web mail. Thanks for this suggestion.  I'll see what happens if I add it back to my phone.  

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Frequent Visitor

Re: Not receiving Spam emails

i'm confused, most folks don't want spam & complain that it's coming thru.

why are emails regading employment coming in as spam??

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Frequent Visitor

Re: Not receiving Spam emails

Because it was the first time these two people had emailed me and the system didn’t recognize the emails and so classified them as spam. However, I wasn’t receiving any spam emails whatsoever.

After I took my Comcast email off of my iPhone, I am now receiving daily spam which is fine because now I know it is working.