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Not getting emails from Amazon

QFE
Frequent Visitor

Not getting emails from Amazon

Couldn't log into Amazon (incorrect p'word message--I believe it was hacked), but their one-time-password notifications do not come to my comcast email.  No one at Amazon can explain how/why their emails do not come to me at my Comcast address. A live tech was able to successfully send me a test message to another account, but no luck with Comcast--and that is the address associated with my Amazon account! Can anyone help me here? I've changed my comcast email pword, but still no emails from Amazon, even during a real-live help session. I am wondering if someone somehow breached my comcast email??

 

BTW, PayPal notified me (via comcast) that I'd changed my account email to a new one (I had not). I got that corrected via PayPal and it's all good.

 

Any suggestions? Thanks in advance

 

Tracey

Latoque
Expert

Re: Not getting emails from Amazon

Call Comcast security.  They can look to see if there is a blocking issue for Amazon----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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QFE
Frequent Visitor

Re: Not getting emails from Amazon

Thanks for the suggestion. I called security and was told it'd be 40 minutes; it was only 17! Unfortunately, my issue had to be escalated and the next tech team will have to call me back. I will report the outcome! Know that the tech told me this has happened in other cases, and particularly with Amazon. He did check that my email appeared to have no "rule" blocking Amazon.

 

So still and open question! I will post resolution when it happens. Thanks everyone!

 

Tracey

ComcastCSAEmail
Official Employee

Re: Not getting emails from Amazon


@QFE wrote:

Couldn't log into Amazon (incorrect p'word message--I believe it was hacked), but their one-time-password notifications do not come to my comcast email.  No one at Amazon can explain how/why their emails do not come to me at my Comcast address. A live tech was able to successfully send me a test message to another account, but no luck with Comcast--and that is the address associated with my Amazon account! Can anyone help me here? I've changed my comcast email pword, but still no emails from Amazon, even during a real-live help session. I am wondering if someone somehow breached my comcast email??

 

BTW, PayPal notified me (via comcast) that I'd changed my account email to a new one (I had not). I got that corrected via PayPal and it's all good.

 

Any suggestions? Thanks in advance

 

Tracey


check your email filters. Most common action when an email account is compromised is to either forward all emails or create email filters to only forward for example emails from amazon or paypal. 


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QFE
Frequent Visitor

Re: Not getting emails from Amazon

The Tech from security checked rules and filters while he had me on the line and found none that would explain why Amazon emails aren't being recieved.

QFE
Frequent Visitor

Re: Not getting emails from Amazon

No rule or filter enabled. No callback from security. Can a Comcast employee check to see if my account to see if any Amazon emails have been directed to my account? Should have been a couple dozen in the past few weeks just during my attempt to reestablish account access. Still waiting for help. Thanks.

lkpolovchik
Regular Contributor

Re: Not getting emails from Amazon

Do a search with an * in the front for rules/filters. In my case when I was hacked, they logged into my Xfinity connect and deleted the emails then deleted them from the trash. I found them in the recover deleted emails folder. Keep trying with Xfinity security no matter how frustrated u get. They can watch your account for two weeks. Also change your password and secret question, set up two factor authentication and download the Xfinity authenticator app to your smartphone. Also there are employees that monitor this website. Do a direct message and ask for help. Good luck Linda. 

Linda
QFE
Frequent Visitor

Re: Not getting emails from Amazon

I found a new role in my email filter that redirected Amazon emails to a different account. I believe I deleted that filter (Kept a screen shot with the email address my mail was directed to). I will do a test soon to see if that was successful. Would still appreciate a Comcast Employee to keep an eye on it. No reply from Security yet (from my 4/14 call). Thanks for all the suggestions everyone.

Again
Expert

Re: Not getting emails from Amazon


@lkpolovchik wrote:

Do a search with an * in the front for rules/filters. In my case when I was hacked, they logged into my Xfinity connect and deleted the emails then deleted them from the trash. I found them in the recover deleted emails folder. Keep trying with Xfinity security no matter how frustrated u get. They can watch your account for two weeks. Also change your password and secret question, set up two factor authentication and download the Xfinity authenticator app to your smartphone. Also there are employees that monitor this website. Do a direct message and ask for help. Good luck Linda. 


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QFE
Frequent Visitor

Re: Not getting emails from Amazon

Thank you for that clarification. A Comcast employee did indeed reply to my original post, albeit providing information that had already been provided via the forum user community.  I understand the prohibition but wonder what other options might be available to users when promised follow-up from Comcast doesn't materialize....do you have any suggestions? I called the Security phone number and spoke to a tech, who promised follow-up within 1-2 days. That was on 4/14, and today is 4/18. Can you advise me (and perhaps others) about how to do a deeper dive into solving a problem when traditional processes don't with, and to do so without violating any guidelines?

 

Thanks very much for the reply!