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Not getting email from specific senders (Spam filter turned off)

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New Poster

Not getting email from specific senders (Spam filter turned off)

Hi, I'm not getting email from specific senders and my spam filter is turned off.  This has been happening since 2018 for multiple senders at the same time.  Now my child is joinging a new sport team and i can not get the information i need to start the team. 

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Expert

Re: Not getting email from specific senders (Spam filter turned off)

Call Comcast security and see if there is a blocking issue for that sender's domain--------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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New Poster

Re: Not getting email from specific senders (Spam filter turned off)

My wife is having a similar problem.  We discovered that legitimate emails were going into her spam folder on the server.  We were told by customer support to turn off the spam filter and everything would go to the inbox.  We did and it doesn't work in all cases ...  turning off the filter reduced the number of emails going to the spam folder, but some still do.   It appears to be very specific to the sender .... for example, me, her aunt, one of her club members, amazon ... all legitimate emails.   I've seen other forums where other folks are having the similar problems, but have yet to see a solution.  

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New Poster

Re: Not getting email from specific senders (Spam filter turned off)

I should add that manually going in and markng the emails as "not spam" doesn't work either.  They go into the inbox and then re-appear in the spam folder.

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New Poster

Re: Not getting email from specific senders (Spam filter turned off)

Thank You,

However it is not in the spam, the filter has been turned off for years.  Somehow a few specific senders have been blacklisted. Have been trying to work with Comcast. They escladed it to a level 3 security as they say.  But since have heard nothing from them. Each time we call, Comcast says someone next level will return call.  No one has called back yet.

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Official Employee

Re: Not getting email from specific senders (Spam filter turned off)

feel free to click on my name and send me a message with the emails you are having issues with so i can look into this for you. (To and From)


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