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No one is receiving emails I have sent

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New Poster

No one is receiving emails I have sent

All emails I have sent out today are not being received. I have also been receiving emails to my spam folder that are not spam.

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Official Employee

Re: No one is receiving emails I have sent

@brunozzilinda please PM me the details of the emails you are seeing delivered as spam that should not be. I have also started looking into the outbound issue - ill have a fix in place shortly, but do see quite a few emails that did send out, but as spam - so any emails you sent would likely be in the recipients spam box. 


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New Poster

Re: No one is receiving emails I have sent

This is a business account and everyone associated with account is having the same problem.

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Official Employee

Re: No one is receiving emails I have sent


@brunozzilinda wrote:

This is a business account and everyone associated with account is having the same problem.


@brunozzilinda since you mentioned it, please be aware that comcast.net is a residential emailing platform not designed for business practices. If you continue to use the comcast.net email platform for business practices please ensure you are following all business guidelines for email including the Can Spam Act. The likely issue is that the emails have common phrases and content that are seen in phishing/scam emails that are sent to/from our platform. (ex: "Invoice", "here is your file", "see attached", "IMPORTANT", "CONFIDENTIAL" etc.). These types of phishing/scam emails often imitate businesses, companies, and institutions. Hence why its very easy to get yourself spam blocked due to sending similar business natured emails. Generally its recommended to use a business oriented domain/email service to better fulfill business needs and stability. 


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New Poster

Re: No one is receiving emails I have sent

Okay, didn't know that. But still none of my emails are going through even to my coworkers and we are all having the same problem.

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Official Employee

Re: No one is receiving emails I have sent

@brunozzilinda try again in 15 minutes and let me know if anything changes

 

 


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New Poster

Re: No one is receiving emails I have sent

Will do.